So, I became a commuter at the beginning of this year, my daily commute takes me from Petersfield to London Waterloo and back again on a daily basis and for these journeys I have no choice but to use South West Trains as my mode of transport.
I’m only six weeks in and I’ve already had enough… South West Trains offer an appalling service for the prices they charge. There are constant delays and overcrowding on their trains and I’ve had enough. They offer nothing but excuses for the delays and the overcrowding seems to be ‘normal service’ to them, to the degree of ‘you are lucky there is actually a train to get on’. When questioning staff about delays most of the time they just laugh and joke about it. Well, it’s not a joke to me, this shoddy service costs me a whopping £481.60 of my hard earned cash every single month. That’s a lot of money. I’d just about swallow that top dollar price if they offered a top dollar service, but they don’t… They really don’t!
Delays on nearly every single journey so far, up to 3 hour delays (standing on platforms in sub zero temperatures and rain), cancellations and overcrowding… But we still have to pay the top price for this? Surely this can’t be right?
So, from 1st March 2015, I am going to send them monthly invoices for the time I am losing due to their constant delays. I have been told that I’m wasting my time, that nothing will come of it, but being the determined person that I am, I’m not just going to put up with it. They are just not providing the service they are selling and if it were any other company or business we would not put up with it. you went to a restaurant for a meal and didn’t get a seat, would you put up with it? If your new car kept on stopping or running slow
I will be engaging with social media, the press and my contacts in the broadcast and media industry to raise awareness of this issue and while my expectations of actually getting anywhere with this are very low, I am just not going to stand back and nothing.
I’m going to contact the Citizens Advice Bureau, I’m going to complain directly to the Managing Director of South West Trains (Tim Shoveller), I’m going to contact Passenger Focus and I will also contact the relevant bodies within the Government.
I will be adding more content here as and when I can.
Oh, and if you’re thinking ‘why are you wasting your time on this’? I’m doing all of this while I’m on a delayed train! My time is already wasted!
Here are some contact details: